PRE-TEST QUESTIONNAIRE
Please fill out the questionnaire below, your answers will be collected to support web-based email design research. If you have any question, please ask the researcher at any time.
First Name (only)
 User Code
September 3, 2010

General Information
1.
Age 18-25 26-35 36-45 56-55  
2.
Gender Male Female      
3.
Occupation Undergraduate Student Graduate Student University Faculty
Computer and Internet Experience
4. What kind of computer system do you use? Microsoft Windows Apple Macintosh
5. How long have you been using computers (years)? 1-3 4-6 7-9 10+
6. How many hours each day do you use a computer? 1-3 4-6 7-9 10+
7. How long have you been using internet (years)? 1-3 4-6 7-9 10+
8. How many hours each day do you use an internet? 1-3 4-6 7-9 10+
General Email Experience
9. How long have you been using email (years)? 1-3 4-6 7-9 10+
10. How many times each day do you check your email? 1-3 4-6 7-9 10+
11. How long does it take you to access your mailbox each time (minutes)?
     
12. Do you use email client software? Yes No    
13.
  If yes, please specify
Outlook Other
14. Do you use web-based email service(s)? Yes No    
15.
  If yes, please specify (One or more)
IU Webmail Hotmail Yahoo Mail
Gmail Other
16. How long have you been using your current web-based email (years)? 1-3 4-6 7-9 10+
17. Which area(s) you use web-based email for?
(One or more)
Personal Study
Work Other
Web-based email experience - Categorizing
18. Do you create folder(s) to categorize email? Yes No    
19.
  If yes, how many folder(s) do you create?
     
20. What is your criterion to categorize message to folder? (One or more)
Message type (i.e. shopping) Person or group
Time (i.e. last year) Other
21. Do you use filter function to automatically move a message to a particular folder? Yes No    
22. Do you prefer the feature that allows you to assign a mail message into more than one category? Yes No    
Web-based email experience - Thread and Reply
23. Would you like the mail service to group all the reply messages with the original message?
(All reply messages will be grouped with the original message, similar to web forum) 		Yes No
24. Do you delete original text when you reply message? Yes No
25. Do you know the function of “Reply all”? Yes No
Web-based email experience - Prioritizing and Archiving
26.
What do you do to prioritize important email message? (one or more) Mark flag
Mark as unread
Remember (Do nothing)
Other
27. Do you have emails that are no longer needed in your mailbox? Yes No
28.
  If yes, why do you keep those emails? (one or more) Mailbox is not full/Email service offer large storage
To keep record in case of using any of those mails in the future
Other
29. Would you like to have the function that you can set expiring date for each email message?
(Expired email will be moved to trash or archive folder) 		Yes No
Web-based email experience - Organizer/Planner/Schedule
30. Do you use planner/schedule feature provided in the email service? Yes No
31. Do you prefer to use advance planner such as calendar feature in the email service? Yes No
32. Do you prefer to use simple planner such as notepad in the email service? Yes No
Web-based email experience - Search
33. Do you usually use search function to search email message? Yes No
34.
  If no, why don't you use search function? (one or more)
Search box is not obvious, so you don't notice it
You always find mail message manually
Your email activities are usually simple (read new mails, delete mails) so you don't need to find or search previous email
Other

Thank you very much for your participation